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PRIVACY POLICY

In compliance with the stablished at the Federal Law on Protection of Personal Data of Mexico, in possession of Private Parties and with the purpose of ensuring the protection and privacy of personal data, as well as regulating access, rectification, opposition and cancellation of these, UUPZ hereinafter UUPZ, establishes the following:

This notice is related to the use of the website of:

 

www.uupz.com.mx

 

PERSONAL INFORMATION.

The information requested and collected or received by UUPZ, whether in physical, electronic or any other means, will consist mainly of the personal data necessary and indispensable for hiring, identification, administration, operation and any other essential for the operations of provision and / or reception of services, commercial, and information about our products and services among our employees, suppliers, customers and service providers.

 

Your personal data will be used only to inform the professional who will provide the service with the appropriate information.

 

COOKIES.

Our website stores information about the users who visit it and its different sections through cookies and IPS or temporary files, which are used only for the purpose of defining the user’s interest in a particular section or service and further enrich more your visit to this site.

 

ARCO RIGHTS. (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION).

In particular, the law grants the holders of personal data the right to access, rectify, and cancel their personal information held by third parties, as well as to oppose its use. These are known as ARCO rights.

Remember that in order for you to apply your rights to the person in charge, you must prove that you are the owner of the data or, if you do so through a representative, you must prove this situation. This is designed so that NOBODY other than you or your representative, can decide the use that will be given to your personal data; It is for your protection and that of your information.

 

In case you apply your rights through a representative, you can prove it in the following ways:

 

Presenting a public instrument in which such situation is demonstrated.

By power of attorney letter signed before two witnesses.

Through the declaration in attendance of the holder.

You can request the applying of your rights by sending us an email to the following address: LEGAL@UUPZ.COM.MX

 

 

AUTHORIZATION.

If you as a user, supplier, client or service provider provide us with your personal data, it is understood that you have read, understood and accepted this privacy notice, as well as the transfer of your data for the purposes indicated and you have not expressed opposition to it same.

 

UPDATE DATE.

This notice was updated for the last time on AUGUST 1, 2020 but may change at any time and without prior notice other than the one published on our website

www.uupz.com.mx

 

 

SALE, EXCHANGE AND RETURN POLICIES

 

This space is designed to explain our sales policies step by step. Rest assured that UUPZ will work every day to make your experience with us incredible and unforgettable. Remember that for every purchase you help the environment.

 

  1. Order

 

Shopping at UUPZ is very easy, you just have to follow a few simple steps:

  1. Choose the model of the glass or glasses you need.
  2. Choose the color of the straw, glass and lid as appropriate.
  3. Choose if you require printing on the glasses.
  4. Add to cart
  5. Keep exploring the page and when you are ready press the cart button, which is where you find your glasses.
  6. When you are in your cart, complete your purchase in the different payment methods. These allow you to put your card directly with a secure payment.

 


  1. Delivery times (Shipping)

 Glasses without printing: 

If the purchase is made before 11 am the package is sent the same day, if the purchase is made after 11 am the order is sent the next day. 

The shipment is in charge of a company external to us and its messaging times are determined according to the saturation in its delivery lines; therefore, compliance with the times is the responsibility of the transport company and UUPZ is not responsible, UUPZ only contracts the service requested by the client. 

Printed glasses 

The personalized glasses are sent from 3 to 10 business days after having confirmed and authorized the design to print, this because the glasses enter a second personalization process with your brand or drawing, this process takes time. 

Once the glasses are printed, they are packed for shipment (you will be informed of the progress of each process). We will be in constant communication and the shipping date will be confirmed. 

UUPZ will ensure that your product reaches you in perfect condition and as you requested or we will respond; however, it is not responsible for the times that may occur in the parcel, since the parcel is external and sometimes it may take more or less than what they promise. If you have any questions or your product took longer than expected, do not hesitate to contact us! We will gladly do everything possible to track the package and try to get it to the address of your choice as soon as possible. We will do what we can to help! 

  1. Product

UUPZ is responsible for defective products, within the first days of receipt. as long as the product is not used, and send us an email to quality@uupz.com.mx detailing the defect and adding the necessary photos to evaluate the claim. 

  1. Benefits 

When you buy UUPZ glasses you are part of a network of responsible consumers and you are part of an experience that little by little begins to change the world, improving consumable materials, caring for and cleaning the planet, slowing down the amount of pollution that occurs when creating new products, and opening our eyes that this is our home, the home of all human beings and each one of us is responsible for taking care of it. Buying at UUPZ means loving the planet and all its species, and at UUPZ we believe that this is the greatest satisfaction in the world.

Thank you for being a responsible consumer, thank you for being a UUPZ consumer!

 

  1. Returns and refunds:

If you do not feel comfortable with the product or it is not what you expected we do  offer returns, all you have to do is send the product back to an address that we are going to provide, but the product must be new and in perfect condition. . However, a return will not proceed if the glasses are used and do not have the original packaging.

 

 – Important: If you made a purchase by Bank Deposit, it will be very important that you provide us with your CLABE number of the card to which the refund will be made, without that number it will NOT be possible to make the return, so we recommend you pay by card or PayPal or check that you have your CLABE number –

 

You have a period of 30 days for the refund to be made; after 30 days returns are not accepted.

 

*** Shipping charges when you send the package back to us will be the responsibility of the buyer.

 

The only case where UUPZ pays for outbound and return shipping is when we’ve made an initial mistake. But take into account that if it is a return, UUPZ will return the total of the initial shipment, plus it does not cover the costs of the parcel shipping back to us.

 

Changes and returns are possible as long as the product is still new, closed and in good condition.

 

Keep invoices, the original packaging and return the glasses in perfect condition. Do not damage and do not use the glasses, lids or straws, and make sure you do not cause damage. It is very important that you take these recommendations into account, since if the product shows signs of use or abuse, the return will not proceed and the product will be re-sent to you.

 

In case of requesting a refund, once the UUPZs reach us, we will contact you to start the process.

 

In case of printed cups there is no return, unless the print job is defective.

 

 

IMPORTANT: We do not accept collect shipments, in case they send it to us we will not accept it and it will be sent back. Remember that you must pay your shipment to us and us back to you.

 

To make any change or refund you have 30 calendar days.

 

Times for exchanges or returns:

 

  1. Parcel time 5 to 7 business days for it to arrive (from the date it was returned).
  2. Check in the warehouse that the product is new and in perfect condition 1 to 2 days.
  3. – In case of change, it takes 5 to 7 business days for it to arrive back by parcel.

     – In case of return, this is done immediately after checking the product (if it is in perfect condition).

 

IMPORTANT

 

UUPZ is not responsible for shipping times, which is the strict responsibility of the shipping company.

If you have done all this and you still have not received your exchange or refund, please contact us at info@uupz.com.mx

 

Thank you very much for purchasing your UUPZ reusable cups!

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